faq
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HOW OFTEN PROGRAM UPDATE RELEASE COME?
A# Generally every month, we do having minor and major update release with Universal New Features and Corrections in existing Product.
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DO THESE NEW FEATURES ARE USEFUL AFTER PRODUCT IS MATURE RUNNING IN COMPANY?
A# New features consist of New trends and business rule universally going on in Jewelry domain.
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DO WE ARE BOUND TO PAY YEARLY MAINTENANCE ?
A# Yearly maintenance is common Software policy as per IT standard.
We recommen
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WHAT IS YEARLY MAINTENANCE FEE PLAN AFTER PRODUCT SALE?
A# The yearly maintenance fee is for Product install on Server ( Yearly) and Per Workstation as client (Yearly)
HOW LONG IS YOUR PRODUCTS TECHNOLOGY LIFE COMPETENCE TO TODAY IT GLOBAL STANDARD ?A# We follow the global standard and mark our Product technology life span for 5 years, but there after too our product keep running.
HOW YOUR PRODUCT SOLUTION ARE BEST AMONG LEADING SOLUTIONS IN MARKET?A# Mostly leading solutions create platform and sale to different vendor to do customize with high price for licensing platform.
DO THE OLD LICENSE KEY WORK ON NEW PROGRAM UPDATE?A# If license not expire and we have version update, that will remain as current key license.
IN CASE WE GIVE GAP OF 2-3 YEAR NOT TAKE THE MAINTENANCE PLAN AND 4TH YEAR WE WANT TO CONSIDER YEARLY MAINTENANCE PLAN, WHAT WILL HAPPEN IN THIS CASE?A# If year gap between without update version, some technical assistance required on update current version.
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WHAT WILL HAPPEN IF YOU LAUNCH NEW PRODUCT, AND STOP DEVELOPING OLD PRODUCT, HOW LONG YOU SUPPORT OLD PRODUCT ?A# We announce the New product launch on special promotional price for existing customer first.
WHAT WILL HAPPEN, IF WE NOT TAKE THE YEARLY MAINTENANCE PLAN ? DO OUR PROGRAM WILL STOP RUNNING?A# The program will keep running even if you not take the yearly maintenance plan.
As f
WHAT ARE THE REASON TO LAUNCH NEW PRODUCT?A# There are couple of factors applied example;
Technology, DATA Volume, The codi
WHAT WILL HAPPEN, IF YOU DISAPPEAR FOR SUPPORT AND SERVICES OR YOU NO MORE REMAIN IN BUSINESS?A# In case company shutdown, we will hand over the same contract of current customer to new owner.
DO YOU HAVE SOME MESSAGE FOR EXISTING CUSTOMER, WHO ARE DISAPPOINTED?A# Yes, we do have.
Main thing is manpower are not suitable or there style of working o
DO YOU CUSTOMIZE STANDARD SOFTWARE ACCORDING TO CUSTOMER REQUIREMENT ?A# First we analysis the scope of customization on system study. Generally with our rich experience, Custom Invoice Printing, Sale Order printing, Quotation for
WE NEED SOME SPECIFIC INVOICE AND CUSTOM CLEARANCE DOCUMENT AS PER COUNTRY REVENUE LAW ?A# We do customize Invoice and other documents even though in Client’s Country local language.
HOW YOU MANAGE THE CUSTOMER CONFIDENTIAL INFORMATION ? WHAT ARE THE STANDARD YOU FOLLOW, PROTECTING THE RISK FACTOR?A# 1. We sign the confidential agreement with customer to assure protection regarding their information and business material.
WHAT ARE YOUR PRODUCT TECHNOLOGY LANGUAGE, TOOLS, DATABASE .. ETC USING FOR DEVELOPMENT ?A# We are using couple of language and tools for our various products. We do using Dot.net, C++, PHP, JAVA, NEO 4J, MS SQL, Mysql, Maria DB, Mongo DB, Angular4,
DO YOUR PRODUCT ARE CLOUD BASE ?A# We having multiple products. Some are Cloud applications work on Brower and some are desktop Application connect Cloud database via IP.